Refund policy

Return Policy

We hope you love your Rosa Jade Jewelry purchase! If something isn’t quite right, we’re happy to work with you.

Return Eligibility

Items may be returned if:

• You contact us within 14 days of receiving your order.

• The jewelry is unworn, unaltered, and in its original condition.

• The item is returned in its original packaging with any tags attached.

• The jewelry is free from perfume, makeup, lotion, odors, stains, or other signs of wear.

Custom-made, personalized, seasonal clearance, and final-sale items are also not eligible for returns or exchanges.

How to Request a Return

Please email us at cristina@rosajadejewelry.com before returning an item. Once your return is approved, the item must be shipped back within five days of approval.

Items returned without prior authorization may not be accepted. Rosa Jade Jewelry reserves the right to decline a return if the item is worn, damaged, altered, or otherwise not in its original condition.

Customers are responsible for return shipping costs. Original shipping charges are nonrefundable. We recommend using a trackable shipping method, as we are not responsible for return packages that are lost in transit.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your jewelry is damaged, defective, or you received the wrong item, contact us as soon as possible with your order number and clear photos. We’ll review the issue and work with you to make it right.

Return Address

Please do not mail your return until it has been approved and you have received the correct return instructions.

Rosa Jade Jewelry

P.O Box 91404

Louisville, KY 40291